Effective Date: To be updated before publication
Welcome to VivahaMitra (the "Platform", "Application", "we", "our", or "us"). These Terms and Conditions ("Terms") govern your access to and use of the VivahaMitra mobile application, website, backend services, and any related software provided by the Developer.
By downloading, installing, registering, or using VivahaMitra, you agree to be bound by these Terms. The Privacy Policy forms part of these Terms, and users should read both documents together. If you do not agree to these Terms, you must immediately uninstall the Application and cease all use of our services.
1.1 You must be at least 18 years of age (or the age of legal majority in your jurisdiction) to use the Platform. 1.2 By registering, you warrant that you are legally competent to enter into a marriage under applicable laws (e.g., unmarried, legally divorced, or widowed).
2.1 VivahaMitra is an intermediary platform designed to facilitate matrimonial connections. 2.2 Identity Verification Limitations: While we employ mechanisms such as phone number verification and automated Trust Scores, we do not conduct formal, legal background checks or criminal history checks. You are solely responsible for taking appropriate safety precautions when interacting with other users. 2.3 No Guarantee of Marriage: The Platform provides a medium for discovery and communication. We do not guarantee marriage, compatibility, relationship success, or any specific life outcomes. 2.4 Partner, Broker, and Earner Network & Intermediary Mediator Role: VivahaMitra allows registered Matchmakers, Brokers, Agents, and Lead Uploaders ("Partners", "Brokers", or "Earners") to submit candidate profiles on behalf of third-party clients. Partners, Brokers, and Earners must obtain prior explicit authorization and consent from candidate clients or their legal guardians before uploading any personal details, photos, or biodata documents. VivahaMitra acts solely as an intermediary software provider and mediator to facilitate matchmaking discovery, and is not a party to private financial or fee agreements between third parties.
3.1 Registration requires a valid mobile phone number verified via One-Time Password (OTP). 3.2 You are responsible for maintaining the confidentiality of your account access credentials. 3.3 Account Recovery: If you lose access to your verified phone number, account recovery may be subject to manual verification processes to prevent unauthorized access.
4.1 The Platform utilizes an automated "Trust Score" to promote community safety. 4.2 What Affects Trust Score: Your Trust Score may be influenced by profile completeness, device verification, user behavior, and reports from other users. 4.3 Moderation: We use automated moderation and manual reviews. We may suspend or terminate accounts that violate these Terms, engage in fraud, abuse other users, or create security risks, in accordance with applicable law. 4.4 Appeals: Users whose accounts have been penalized or suspended may appeal the decision through our Support Email. The Trust Score is an internal metric for community safety and does not represent legal identity verification.
5.1 Device Permissions: The Application may request access to your device's Camera, Photos, Storage, Contacts, Location, Notifications, and Microphone. These permissions are requested only with your explicit consent to enable specific features. You may revoke these permissions at any time through your device settings. 5.2 Data Retention: We retain your data only for as long as necessary to provide the services and comply with legal obligations. 5.3 Data Deletion: You may request account deletion through the Application, which will render your account inactive. To permanently delete your data, you must submit a formal request via our Support Email or by phone. Please note that for security, legal, and fraud-prevention reasons, certain records (such as chat histories, payment records, and address details) may be retained and will not be permanently deleted.
6.1 Digital Purchases: VivahaMitra offers premium subscription-based services for individual users and specialized tools for partners. 6.2 Billing and Taxes: You are responsible for all charges, platform fees, and applicable taxes associated with your purchases. 6.3 Manual Renewal: We do not offer auto-renewing subscriptions. You will be notified before your subscription expires, and you must manually initiate a new payment to continue using premium services. 6.4 Refund Policy: Digital purchases are generally non-refundable except where explicitly required by applicable law. 6.5 Broker & Partner Lead Management Terms: - Managed Leads: Registered matchmakers and agents ("Brokers") manage candidate profiles uploaded under their Broker Account ("Managed Leads"). - Brokerage Charges & Commissions: Brokers are permitted to collect traditional matchmaking fees or brokerage commissions strictly and solely from their own managed client leads. Brokers are strictly prohibited from demanding, collecting, or soliciting any fees, commissions, or payments from candidate profiles managed by other brokers or from general application/platform profiles. - Platform Mediator Role: VivahaMitra acts purely as an intermediary software provider and mediator. VivahaMitra is not a party to private financial or brokerage fee agreements between a Broker and their candidate clients. - Platform Service & Software Fees: VivahaMitra reserves the right to charge platform subscription fees, lead management tool service charges, or transaction processing fees directly to Brokers for utilizing the Broker Dashboard, lead management tools, and matchmaking infrastructure. 6.6 Earner Program (Per-Document Upload Rewards) Terms: - One-Time Per-Document Upload/Share Reward: Registered lead uploaders ("Earners") earn reward points on a strictly one-time per successful approved biodata document upload/share basis upon successful AI OCR scanning, compliance review, and active candidate profile creation. - No Lead Management Rights: Earners operate solely as document submitters. Earners do NOT manage candidate client profiles, do NOT act as matchmakers or brokers for uploaded leads, and are strictly prohibited from soliciting or collecting brokerage fees, commissions, or payments from candidate clients or third parties. - Zero Recurring Earnings: Earners do NOT earn any ongoing, recurring, or secondary commissions, referral bonuses, or profit-shares after the initial credit (including when candidate clients purchase subscriptions or find a match). - Payout Thresholds: Leads marked as Rejected, Duplicate, or Pending Review yield zero points (₹0). Available points can be redeemed for cash (1 Point = ₹1 Cash) via instant UPI transfer once the available balance reaches ₹100 (100 Points). - Fraud & Point Forfeiture: VivahaMitra reserves the right to freeze wallet balances, forfeit points, and reclaim funds if uploads are determined to be fake, duplicate, self-referrals, or generated using tampered documents. Earners are responsible for reporting their income and paying any applicable taxes.
7.1 Translations and Insights: AI-generated translations, summaries, recommendations, and astrological insights are automated and may contain inaccuracies. Users should independently verify important information before making personal decisions. 7.2 Mock Profiles: To ensure a smooth user experience and to demonstrate platform functionality, we may occasionally display AI-generated or "mock" profiles. These profiles are explicitly marked with an "AI Generated" badge and do not represent real individuals. You agree that interactions with these profiles are simulated for platform testing and demonstration purposes.
8.1 Features such as Horoscope matching, Dosham analysis, D1/D9 charts, Porutham, and AI compatibility insights are provided solely for cultural, informational, and entertainment purposes. We may, from time to time, update the service with various third-party APIs to provide these features. 8.2 VivahaMitra does not guarantee marriage, compatibility, relationship success, or life outcomes based on astrological algorithms or alignments provided by us or any third-party providers.
9.1 By using the Platform, you agree to treat all users with respect. 9.2 Prohibited Activities: You must not engage in: - Creating fake profiles or impersonation. - Hate speech, religious abuse, caste abuse, or harassment. - Spam, bots, scraping, reverse engineering, or distributing malware. - Phishing, financial scams, or requesting money from other users. - Sharing illegal, explicit, or obscene content. - Uploading third-party candidate profiles without explicit prior consent. - Earners attempting to solicit brokerage fees or commissions from uploaded leads. - Brokers attempting to collect fees from candidate profiles managed by other brokers. 9.3 Reporting Abuse: You may report users who violate these guidelines directly through the Application. We actively review reports to ensure community safety.
10.1 We implement robust security measures to protect user data and prevent fraud. However, no digital platform is completely secure. 10.2 You must remain vigilant against financial scams. VivahaMitra will never ask for your bank details, credit card information, or passwords in chat or via email.
11.1 The Application design, source code, logos, icons, branding, AI systems, databases, and matchmaking algorithms remain the exclusive property of the Developer. 11.2 Copyright and Trademark: All content, trademarks, and intellectual property associated with the Platform are protected by applicable intellectual property laws. You may not copy, modify, distribute, or create derivative works without prior written consent.
12.1 Authorized Source: The VivahaMitra Application must only be downloaded from our official website, www.vivahamitra.in. 12.2 Unauthorized Versions: We are not responsible for compromised security, data breaches, or device damage resulting from downloading the Application from unauthorized third-party stores, websites, or APK distributors.
13.1 The Platform may integrate or link to third-party services (e.g., mapping APIs, astrological engines). We are not responsible for the content, privacy practices, or availability of these third-party services.
14.1 By registering, you consent to receive electronic communications from us, including transactional notifications, security alerts, and service updates.
15.1 We reserve the right to modify these Terms at any time. We will notify you of material changes through the Application or via email. Continued use of the Platform after changes constitutes acceptance of the new Terms.
16.1 We shall not be held liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, cyberattacks, server outages, or governmental actions.
17.1 To the maximum extent permitted by applicable law, the Developer, the Platform, and its affiliates shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the Application, interactions with other users, or reliance on any content, AI insights, or astrological data provided.
18.1 These Terms shall be governed by and construed in accordance with the laws of the Republic of India, specifically including: - The Digital Personal Data Protection Act, 2023 - The Information Technology Act, 2000 - The Consumer Protection Act, 2019 - The Arbitration and Conciliation Act, 1996 18.2 Arbitration: Any disputes arising out of these Terms shall be resolved by binding arbitration under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be determined by the Developer.
Business registration details will be updated after incorporation.